About

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About me

Education

  • 2006 - 2007
    UNIVERSITI UTARA MALAYSIA

    EXECUTIVE QUALITY MANAGEMENT

    Executive Quality management course covers below 7 modules. Engagement of people. Customer focus. Leadership. Process approach. Improvement. Evidence-based decision making. Relationship management.

Experience

  • 2019 - Present
    PRESTASI MAHJU RESOURCE

    Operations Manager Foreign employees

    Recruitment
    – Coordination with HOD to understand their requirements, defining job positions.
    – Resourcing, screening and short listing resumes through jobstreet postings or newspaper advertisements.
    – Short listing the resume based on desired skills and experiences.
    – Conducting telephone and personal interviews in coordination with department heads.
    – Preparing offer letter, employment contract and job descriptions, completing joining formalities and documentations.

    Training & Development
    – Scheduling and arranging training while coordinating with external trainers and training programs.
    – Identification of training needs and nominating candidates for training.
    – Completing the process of claiming from HRDF.

    HR Administration
    – Compilation & processing of attendance data in attendance system.
    – Maintaining employees personal files and records, communicating HR policies & across the organization at all levels.
    – Tracking attendance, maintaining leave records.
    – Preparing various letters like offer letter, appointment letter, confirmation letter, increments letter, transfer letter, warning letter, etc.

    Payroll
    – Processing payroll from start to finish.

  • 2017 - 2019
    INOAPPS SDH BHD

    Service Desk Analyst –NAM, EMEA & APAC

    Improved operations by working with team members and customers to find workable solutions.
    • Provided exceptional service and attention to customers face-to-face or through phone
    conversations.
    • Demonstrated self-reliance by meeting and exceeding workflow needs.
    • Prioritized and organized tasks to efficiently accomplish service goals.
    • Worked closely with team members to deliver project requirements. Develop solutions and meet
    deadlines.
    • Worked successfully with diverse group of co-workers to accomplish goals and address issues
    Related to our products and services.
    • Demonstrated leadership by making improvements to work processes and helping to train.
    • Responsible forseveral of the Managed Services support client. Acting as a point of escalation
    ensuing thot contractual standards are met. Clients spanned multiple Oracle products
    including Cloud, E-Business Suite and People soft.

  • 2015 - 2016
    ATOS MALAYSIA SDH BHD

    Global Technical Support lead L2 feeNAM, EMEA and APAC

    Determined causes of network issues by troubleshooting using testing software and equipment.
    • Supported employees with advanced troubleshooting on helpdesk tickets.
    • Developed forward-thinking solutions to expected technical issues.
    • Set up desktop systems, configured newcomer’s laptop, loaded required software & server
    permissions.
    • Established continuous improvement initiatives to achieve KPIs.
    • Led team of [25] support representativein large customer contact center.
    • Created and deployed new hire training initiatives.
    • Responded to [950] individual tickets every week to provide end-usersupport on systems and
    software.
    • Upgraded laptops/desktops. Improving speed and performance.
    • Coached. Developed and motivated team to achieve revenue goals.

  • 2012 - 2013
    CPM UK Limited

    Regional Merchandise Manager

    Maintained retailstore presentation by overseeing merchandise replenishment, customer
    courtesy and inquiry response.
    • Trained. Managed and motivated employees to promote professional skill development.
    • Motivated employees to share ideas and feedback.
    • Recruited ond hired individuals demonstrating passion. Dedication and added value to
    team.
    • Represented integrity and professionalism in business. Serving asmentor and role model to
    staff.
    • Hired, coached, and mentored team of 50 solesrepresentatives.
    • Provided leadership to 14 employees through coaching. Feedback and performance
    management.
    • Identified client business and operational needs once introduced services to provide
    solutions.
    • Implemented effective customer service surveys to encourage feedback

  • 2010 - 2012
    DELL MALAYSIA

    Inside Sales Account Manager

    Resources Management – The ability to develop and engage a virtual sales team to win opportunities.

     Co-writing account plans with service integrator and partner leadership and at the same time being actively involved in strategic deals with service integrator and end customer.

     Execute on Lead Generation & Call program activities with partners and Cisco team.

     Penetrations of Named focus Accounts and Grow the territory

     Works independently & proactively to avoid & resolve issues

     Meet or exceed sales quota for assigned territory by establishing new relationships with potential end-users, resellers and integrators and uncovering new opportunities with current Dell clients.

     Increase sales volume with non-direct and direct resellers and integrators by building strong relationships with them and increasing their product knowledge and awareness.

     Meet the required number of phone calls per week as set by sales management.

     Accurately manage your sales opportunity pipeline and forecast product need accurately.

     Capture detailed information about accounts and opportunities in our SLX database.

     Develop base-line knowledge of all competitors and their product offerings.

     Work with tech support and customer service to ensure that client needs are met, orders are processed and fulfilled correctly and product lead-times are communicated accurately.

Expertise

Customer Service
Computer proficiency.
Communication skills
People skills.
Problem-solving abilities.
Organizational know-how.

Languages

English
Proficient

Skills