EXECUTIVE QUALITY MANAGEMENT

Executive Quality management course covers below 7 modules. Engagement of people. Customer focus. Leadership. Process approach. Improvement. Evidence-based decision making. Relationship management.

Operations Manager Foreign employees

Recruitment
– Coordination with HOD to understand their requirements, defining job positions.
– Resourcing, screening and short listing resumes through jobstreet postings or newspaper advertisements.
– Short listing the resume based on desired skills and experiences.
– Conducting telephone and personal interviews in coordination with department heads.
– Preparing offer letter, employment contract and job descriptions, completing joining formalities and documentations.

Training & Development
– Scheduling and arranging training while coordinating with external trainers and training programs.
– Identification of training needs and nominating candidates for training.
– Completing the process of claiming from HRDF.

HR Administration
– Compilation & processing of attendance data in attendance system.
– Maintaining employees personal files and records, communicating HR policies & across the organization at all levels.
– Tracking attendance, maintaining leave records.
– Preparing various letters like offer letter, appointment letter, confirmation letter, increments letter, transfer letter, warning letter, etc.

Payroll
– Processing payroll from start to finish.

Service Desk Analyst –NAM, EMEA & APAC

Improved operations by working with team members and customers to find workable solutions.
• Provided exceptional service and attention to customers face-to-face or through phone
conversations.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked closely with team members to deliver project requirements. Develop solutions and meet
deadlines.
• Worked successfully with diverse group of co-workers to accomplish goals and address issues
Related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train.
• Responsible forseveral of the Managed Services support client. Acting as a point of escalation
ensuing thot contractual standards are met. Clients spanned multiple Oracle products
including Cloud, E-Business Suite and People soft.

Global Technical Support lead L2 feeNAM, EMEA and APAC

Determined causes of network issues by troubleshooting using testing software and equipment.
• Supported employees with advanced troubleshooting on helpdesk tickets.
• Developed forward-thinking solutions to expected technical issues.
• Set up desktop systems, configured newcomer’s laptop, loaded required software & server
permissions.
• Established continuous improvement initiatives to achieve KPIs.
• Led team of [25] support representativein large customer contact center.
• Created and deployed new hire training initiatives.
• Responded to [950] individual tickets every week to provide end-usersupport on systems and
software.
• Upgraded laptops/desktops. Improving speed and performance.
• Coached. Developed and motivated team to achieve revenue goals.

Regional Merchandise Manager

Maintained retailstore presentation by overseeing merchandise replenishment, customer
courtesy and inquiry response.
• Trained. Managed and motivated employees to promote professional skill development.
• Motivated employees to share ideas and feedback.
• Recruited ond hired individuals demonstrating passion. Dedication and added value to
team.
• Represented integrity and professionalism in business. Serving asmentor and role model to
staff.
• Hired, coached, and mentored team of 50 solesrepresentatives.
• Provided leadership to 14 employees through coaching. Feedback and performance
management.
• Identified client business and operational needs once introduced services to provide
solutions.
• Implemented effective customer service surveys to encourage feedback

Inside Sales Account Manager

Resources Management – The ability to develop and engage a virtual sales team to win opportunities.

 Co-writing account plans with service integrator and partner leadership and at the same time being actively involved in strategic deals with service integrator and end customer.

 Execute on Lead Generation & Call program activities with partners and Cisco team.

 Penetrations of Named focus Accounts and Grow the territory

 Works independently & proactively to avoid & resolve issues

 Meet or exceed sales quota for assigned territory by establishing new relationships with potential end-users, resellers and integrators and uncovering new opportunities with current Dell clients.

 Increase sales volume with non-direct and direct resellers and integrators by building strong relationships with them and increasing their product knowledge and awareness.

 Meet the required number of phone calls per week as set by sales management.

 Accurately manage your sales opportunity pipeline and forecast product need accurately.

 Capture detailed information about accounts and opportunities in our SLX database.

 Develop base-line knowledge of all competitors and their product offerings.

 Work with tech support and customer service to ensure that client needs are met, orders are processed and fulfilled correctly and product lead-times are communicated accurately.