About

  • Are you open to working remotely? Yes
  • Please Enter All Locations You Are Open to Work (each line will be each city, country location)
    Toronto, Canada
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About me

Education

Experience

  • 2019 - Present
    Ratehub Inc.

    Account Manager

    · Developed and honed the customer service department.
    · Interim Office Manager: Organizing company events, working the front desk to greet potential clients and interviewees, accepting and tracking deliveries, assisting with the office relocation, day to day office maintenance,
    · Managing campaigns for clients from onboarding to completion including display ads, managing budgets, reporting, and monitoring.
    · Project Manager for content for our MoneySense brand.

  • 2014 - 2019
    Tucows Inc.

    CUSTOMER ADVISOR/SHIFT LEAD

    · Manage floor and assist agents with tech support queries in a supervisory role.
    · Organize coverage based on staffing requirements
    · Collaborate with management, developers and product management to track and resolve known issues
    · Assist with onboarding of new agents
    · Monitor company social media platforms and respond to customers posts appropriately
    · Handle customer escalations in a professional manner
    · Identify & assess new agent knowledge gaps and provide coaching as necessary
    · Completion of other duties & training tasks as assigned by managers
    · Attend customer facing events with Marketing team in order to promote the Hover brand
    · Played key role in the successful launch of AnswerDash customer service tool
    · Created internal and external documentation for our knowledge base to ensure new processes were documented for employees and for customers using our help centre.

Languages

English
Proficient

Skills