Information technology

Sales Executive

Established and cultivated solid business
relationships with new or existing customers.
Increased revenue by implementing effective sales
strategies in sales cycle process from prospecting
leads through close.
Researched sales opportunities and possible leads to
exceed sales goals and increase profits.
Coached sales associates in product specifications,
sales incentives and selling techniques, significantly
increasing customer satisfaction ratings.
Collaborated with upper management to
implement continuous improvements and exceed
team goals.
Met with clients, delivering presentations and
educating on product and service features and
offerings.
Finalized sales contracts with high-value customers.
Motivated and mentored sales employees to
enhance presentation, negotiation and customer
relations abilities.
Tracked changing product lines to effectively meet
dynamic market demands.
Analyzed key competitors to respond to competitive
threats.
Analyzed account details such as usage, sales data
and client comments to enhance understanding of
effectiveness and client needs.
Introduced new processes to improve data analysis.
Built and strengthened long-lasting client
relationships based on accurate price quotes and
customer-centric terms.
Educated clients on new products or services to
increase customer engagement with brand.

Operations Specialist

Recruited and managed six outsourced members of
onboarding / sales team to give every customer the
best onboarding and account management
experiences.
Assisted various departments with change by
communicating new improvement plans and
expectations.
Tracked and analyzed reports to determine needed
improvements.
Enhanced operational and sales performance and
reduced labor expenses by developing and
optimizing standard practices.
Handle and process incoming applications
Pointed out process bottlenecks and inconsistencies
to upper management, facilitating continuous
process improvement to eliminate standard
procedures hindering successful sales tactics.
Evaluated performance of products and sales
campaigns through review of sales data, identifying
trends and applying lessons learned to future sales
initiatives.

Senior Customer Solution Specialist

Resolve complex fraud cases by improving
processes by establishing a 7 day team coverage
for quicker resolution.
Monitor high-risk accounts to anticipate issues and
deploy newfound solutions for outstanding
concerns.
Adapt to new financial and support tools to resolve
customer queries under 24 hours.
Train junior agents in resolving complex cases, data
entry practices and other support/operational tasks.
Proactively monitor incoming inquiries from all
communication channels to achieve the first
response KPI of under 4 hours for emails and 2
minutes for chats.
Leverage company knowledge to help resolve
customer’s complaints and determining the root
causes of the problem and selecting the best
outcome

Customer Solution Specialist

Provide primary customer support to internal and
external customers in fast-paced environment.
Build and maintain close relationships with customers
Evaluate customer information to explore issues,
develop potential solutions and maintain
high-quality service.
Communicate with customers via social media,
e-mail, chats and phone call.
Prepare documents needed by auditors and clients
Educate customers on personal and business
accounts
Address customer complaints and mitigated
dissatisfaction by employing timely and effective
solutions.
Maintain accurate and current customer account
data with manual forms processing and digital
information updates.
Respond proactively and positively to rapid change.
Promote company brand and unique offerings
through personalized customer service.

International Account Manager

Serviced accounts on regular basis to propose new
products or services and maximize revenue.
Build and maintain close relationship with existing
and new institutional clients of MEX Group
worldwide
Identified and analyzed key competitors and
related products.
Served customers with knowledgeable, friendly
support at every stage of trade
Provide quality support though emails and phone
calls.
Liaise with various departments to solve client’s issues
Meet up with potential clients and conduct sales
Contact potential clients via phone/ email/ skype
Complete in a timely manner all ad-hoc project
assigned

Customer Service Representative

Provided primary customer support to internal and
external customers in fast-paced environment.
Assisted customers with setting appointments,
shipping and special order requests, and arranging
merchandise pick-up at other locations.
Answered customer telephone calls promptly to
avoid on-hold wait times.
Provided information to customers regarding charge
accounts and loyalty program and helped to open
and activate new accounts.
Communicated with vendors regarding back order
availability, future inventory and special orders.
Responded to customer requests for products,
services and company information.
Liaised with customers, management and sales
team to better understand customer needs and
recommend appropriate solutions.
Answered constant flow of customer calls and chats