2015 - 2017
Asia Pacific University of Technology & Innovation (Staffordshire University)
2017 - Present
RBC Investors & Treasury Services
Promoted to lead end to end processing of all Cash Payment for STE environment in line with set procedures as well as deadlines. Carry out posting of payments as well as resolution of both STE and manual payments while ensuring the accuracy of processing. Manage all payment operation components with stakeholders
Ensure effective resolution as well as swift and effective resolution of all enquiries and escalated queries. Provide cross-training to each member of the team to ensure satisfactory cover. Collaborate with leadership to scale the Payments Operations team by defining and communicating operational processes and standards
Build out dashboards, tools, and reporting to monitor and measure the effectiveness of financial products and solutions. Utilize detailed analytics to troubleshoot and resolve payment issues with product, engineering, analytics, and external partners. Conduct deep-dive analyses on issues affecting the business performance and establish a periodic business review with external partners to address key business issues
Own long-term, independent projects, and quickly respond to the needs of a core function of the business. Lead the implementation of system and process deployment and ensure consistent implementation of system configuration and processes throughout the organization are reviewed and approved by process sponsors.