Masters in Data Science and Applications

[4.0 / 4.0]

Post Graduate Diploma in Management: Marketing

[7.21 / 10]

Bachelor of Technology: Engineering Physics

[7.04 / 10]

Associate Vice President

• Directed automation team as a Process Owner; expertise in end-to-end process designing, including requirement gathering, planning
& implementation, process automation, KPI formulation, launch, and maintenance

• Assessed effectiveness of existing processes; redesigned & modified workflows and automation logic to reduce process failure rates and internal tickets by 90%

• Executed multiple large-scale projects while liaising with cross-functional departments; drove initiatives to reduce errors on Tracxn platform resulting in a 30%+ decline in client complaints

Head of Operations

• Managed set-up of Ayurveda business from scratch; strategized, formulated, and implemented measures to ensure top-notch
profitability; attained sales worth USD 35,000 within 6 months of launch

• Designed, developed, and implemented strategy to exceed revenue targets, and boosted footfalls & brand loyalty

• Overhauled customer satisfaction through multiple initiatives using Customer Analytics:
– Redefined company focus based on customer loyalty cohort. Key focus categories, product lines and cities identified (based on
Recency, Frequency, Purchase diversity and Profitability)
– Identified High-value segment growth drivers. Ascertained cross-selling and up-selling opportunities across categories to
enhance customer lifetime value
Silver Star Mercedes-Benz

Head of Strategy and Analytics

• Played a key role in CEO’s Strategy & Advisory Team; planned & executed go-to market strategies and achieved YTD sales 150%,
after-sales 140%, and marketing metric at 180% with highest customer satisfaction score PAN India

• Hired, coached, and mentored a team of 6 professionals

• Collaborated with cross-functional teams and collectively implemented solutions to obtain a 10% increase in net income

• Led conceptualization of after-sales tools; adopted & administered by OEM all over India; enhanced profits by 5% and accelerated employee productivity to 75% from initial 45%